We’re here to help.
For help with the app, your account, a payment, a refund request or a complaint, email us directly.
Include in your email
- Your account email
- Order number, for billing questions
Never send passwords, API keys or card details.
A little help, a clearer board
Back to building.
Questions, billing help or a complaint? Reach us directly by email, or find a useful starting point below.
Something feel off?
Report a bug, share an idea, or get help from the community.
Open the Discord discord.gg/DEZWqHeb8G
Include in your report
- Hypervibe version
- macOS version
- Steps that led to the issue
Keep private code and credentials out of screenshots.
A few useful starting points
I paid, but the app still asks for Pro.
Open your dashboard with the account used at checkout and check your plan. In the app, check your access again. If the payment is still being confirmed, wait briefly and retry. Contact support with your order number if it remains blocked.
Where is my download?
Your dashboard shows the Mac installer when your account has access. Hypervibe requires Apple Silicon and macOS 14 or later. See the installation guide for setup.
How do I manage or cancel my subscription?
Open your dashboard and choose the billing portal. There you can manage payment details, invoices and cancellation. For refund requests, follow our refund policy.
What happens when my included usage runs out?
Included planner actions and spoken replies have account usage limits. When a quota is used up, that included service pauses until its next renewal. There are no automatic overage charges. Annual plans receive a fresh allowance each month from the purchase date. Unused allowance does not roll over.
My verification email hasn’t arrived.
Check Spam, confirm the email address in your account, and request another verification email. Use the latest link. If a message from Hypervibe landed in Spam, mark it as not spam.
Hypervibe Pro subscriptions are available from our pricing page. Existing account holders can check their access in the dashboard.